Compliments, complaints, and refund policy
Compliments
As with many such services, success is partly built through reputation and word-of-mouth. We would therefore be very pleased to receive positive feedback about LCMJ Tutoring's services, and encourage you to recommend us to other potential clients if you so wish.
We may wish to use your positive feedback on the testimonials part of this site and on social media. We reserve the right to add such comments, suitably anonymised. In providing feedback, you should make clear if you do not wish this to happen.
Complaints
While we are confident about the positive impact that LCMJ Tutoring services will have, we recognise that one-to-one tutoring does not work for every child.
We encourage clients to raise any concerns they may about the provision of LCMJ Tutoring's services at the earliest opportunity. It is easier to resolve problems and re-calibrate the provision of tutoring, at any early stage than to allow any issues to be left unresolved.
In such circumstances, you are encouraged to raise any concerns directly with LCMJ Tutoring in person or by e-mail (info@lcmjtutoring.com). Please provide as much information as possible.
Payments and Refunds
All LCMJ Tutoring clients will be set up with monthly bookings and invoices. Payment for each monthly invoice will be paid prior to the deadline set out within each invoice email. Should payment not be received in time, an inquiry message will be sent. Should payment still not be received, all sessions booked will be removed and times re-opened for other clients.
Any sessions cancelled by the client on day of the booked session will NOT receive a refund. A "make up" session can be booked but additional payment will be required for this.
Any sessions cancelled by the client prior to the day of the booked session will be offered either a refund or a rescheduled "make up" session which does not require additional payment.
Should there be any concerns about the provision of LCMJ Tutoring services which cannot be resolved to the client's satisfaction, and the client wishes to cancel future tutoring session, a 7 day notice of cancellation of future sessions must be provided. A full refund of monthly payment made for sessions beyond the 7 day notice period will be made. There will be no refund for sessions within the 7 day notice period.
In all circumstances, please inform LCMJ Tutoring of any changes in your availability at the earliest opportunity to resolve any scheduling issues.